CONDITIONS OF ENTRY

Below are the standard Conditions of Entry for Cbus Super Stadium. From time to time specific events will require specifc entry conditions. These will be noted where applicable on the specific event page. 

Please check the What's On page of our website to find the specific event page. 
 

CASHLESS VENUE

Cbus Super Stadium does not accept cash.  Contactless payments are required for all transactions including food and beverage, ticketing and merchandise payments.


GENERAL TERMS AND CONDITIONS

 
  • The right of admission is reserved. In particular, Stadiums Queensland reserves the right to refuse entry to Patrons or Users who
    • are in breach of these Conditions of Entry;
    • are not entitled to attend the event, activity or match;
    • are the subject of a ban issued by Stadiums Queensland in respect of the Venue or all SQ Venues;
    • are the subject of a ban by a hirer, sporting code or non-Stadiums Queensland Venue; or
    • are exhibiting behaviour that is considered unacceptable by Stadiums Queensland in its absolute discretion. 
 
  • Face masks are not mandatory at Cbus Super Stadium, however patrons are very welcome to wear a mask at our venue if they choose to do so. In accordance with our conditions of entry all visitors enter the venue at their own risk. Whilst Stadiums Queensland has implemented all legally required and recommended control measures in relation to the COVID-19 pandemic, by entering the venue all patrons acknowledge and accept that there currently remains an unquantifiable risk of transmission of COVID-19. All patrons are assumed to have assessed this risk of transmission, including through consideration of their own health condition, in making the decision to attend the venue.

    Management and the hirer reserve the right to refuse entry to any person or remove or evict any person from this venue who do not comply with any Queensland Government Chief Health Officer health direction under the Public Health Act 2005 (Qld).
 
  • Stadiums Queensland reserves the right to remove Patrons or Users who:
    • refuse to comply with reasonable requests from Stadiums Queensland;
    • refuse to comply with these Conditions of Entry; or
    • are exhibiting behaviour that is deemed unacceptable by Stadiums Queensland, in its absolute discretion. 
 
  • Stadiums Queensland reserves the right to impose a ban on a Patron or User in instances where their actions are deemed by Stadiums Queensland to be sufficiently serious to compromise someone’s safety or amount to a serious breach of the Conditions of Entry. 
 
  • Stadiums Queensland collects, uses and discloses personal information in accordance with the Stadiums Queensland Information Privacy Plan.  Without limiting the above, by entering this Venue, you acknowledge and consent to Stadiums Queensland collecting, using and disclosing your personal information for the purposes of contact tracing and Stadiums Queensland’s Banning, Refusal of Entry and Removal Policy.  This may include disclosure to third parties including, but not limited to, the Queensland Police Service, Venue managers, Venue hirers, security contractors and sporting codes.
 
  • Patrons or Users must not engage in any conduct, act towards or speak to any player, participant, referee or other official or other person in a manner (whether through the use of language, gestures or otherwise) which is likely to offend, insult, humiliate, intimidate, threaten, disparage or vilify that other person on the basis of a personal attribute of that other person, including, but not limited to, that other person's sex, gender, age, race, religion, culture, political belief or activity, sexual orientation, disability or impairment,  gender identity, descent or national or ethnic origin. If Patrons fail to comply with this condition, they may be refused admission to, or evicted from, the venue by any Authorised Person, and they must deliver up any and all tickets that they have in their possession at the request of an Authorised Person. In addition, Patrons acknowledge and accept that a failure to comply with this condition of entry may result in the imposition of other sanctions (such as being issued with an official banning notice preventing the Patron from attending the venue in the future).
 
  • Stadiums Queensland is collecting your personal information on CCTV in and around the event precinct for the purpose of venue security and public safety. Footage may be provided to the Queensland Police Service. All personal information is handled in accordance with the Information Privacy Act 2009. Our Privacy Statement can be viewed here;
​
  • Management reserves the right of eviction and to prohibit entry on all matters concerning patrons under the influence of drugs or alcohol, disorderly or inappropriate behaviour, vandalism and admission evasion.  Breach of the rules will be reported to police;
 
  • Patron's bags and other items may be subject to inspection and patrons may be searched on entry. Patrons who refuse inspections and searches may be denied entry to the Stadium;
 
  • Unauthorised persons are prohibited from entering the Stadium field of play and any other area not accessible by the public;
 
  • Patrons are not permitted to transmit, broadcast, sell, license or otherwise publish, disseminate or reproduce recordings (including, without limited, photographic, video or sound recordings) of the event of match without the prior written approval of Stadium management. Such recording devices which are confiscated will become the property of the Venue;
 
  • Patrons acknowledge that the Venue or the Hirer may use a patron's image or likeness as part of any recording of the event or match;
 
  • Patrons assume all risk of any damage or loss (including property damage, personal injury, economic and consequential loss) however it arises at the Stadium. Patrons bring personal effects onto the premises at their own risk. Neither the Venue nor the Hirer will be responsible for any damage to or loss or theft of a customer’s personal property;
 
  • Persons under 12 years of age will not be permitted entry unless under the direct supervision of an adult 18 years of age or over;
 
  • Persons are restricted from the sale of goods or services or giving away political, religious, advertising or promotional materials without the prior written approval of the Owner and the Hirer;
 
  • The event or match may be cancelled, delayed or stopped due to dangerous situations, adverse weather or for any other cause beyond the Venue's control. Patrons may make a claim to the Hirer only for a replacement ticket if an event or match is rescheduled or for a refund of the face price of the ticket if the event is cancelled and not rescheduled; and
 
  • The Hirer may add, withdraw or substitute competitors, teams or artists and/or vary advertised material, programmes, prices, seating arrangements, audience capacity, the venue or programme times without liability to the Hirer or to the Venue.

 

REFUSAL OF ENTRY

The right of admission is reserved. In particular, the Venue and the Hirer reserve the right to refuse entry to, or to remove from, the Stadium any persons who:

  • Are drunk or disorderly or whose conduct is unlawful or offensive;

  • Are not entitled to attend the event or match;

  • Causes a disturbance or who refuses to comply with reasonable requests from the Venue or the Hirer;

  • In the opinion of Stadium management, are offensively attired or whose attire may cause a hazard or compromise safety; and

  • Refuse inspections or searches by security, stadium staff or police.


PROHIBITED ITEMS/RESTRICTED ITEMS

Prohibited Items Include: 

  • Large oversized items including hard edge eskies;
  • Folding chairs;
  • Dangerous or illegal substances;
  • Loud Hailers;
  • Laser pens/pointers;
  • Certain musical Instruments (including horns and whistles);
  • Items which are regarded as offensive or which can be used as a projectile or missile;
  • Professional standard cameras with detachable lenses over 300mm lenses or with a total-focal strength of greater than 200mm, video and/or audio recorders, commercial digital equipment, camera tripods and/or monopods.  Cameras may only be brought into the venue at the discretion of Stadium management;
  • Animals (with the exception of certified service animals) ;
  • Hard eskies larger than 40cm x 40cm x 40cm;
  • Bags and items larger than an A3 piece of paper;
  • Clothing, personal items, signs or flags displaying commercial, political, religious or offensive signage or logos (unless approved in writing prior to the event by the Hirer or Venue; and
  • Items which in the opinion of Management, have the potential to cause injury or a nuisance or inconvenience to any other person e.g.: oversized flag poles.
 

PRAMS

We encourage patrons to consider leaving their pram at home, however should you wish to bring one, it must be collapsible and fit under your seat (either a single seat or within the group of seats of patrons attending the venue together).
 
A single seat measures . Width 420mm (side to side) x Depth 297mm (front to back) x Height 297mm.  The pram will need to remain there for the duration of the event.
 
Please note: prams cannot be stored in aisles or walkways. This is to ensure prams do not create an obstruction in the seating area in the event of an emergency. 
 
Oversized prams unable to be stored under a single seat or within the group of seats of patrons must be stored in venue Cloak Rooms.  Other external areas are not secured and patrons who leave items in these locations do so at their own risk.

These rules also apply to patrons attending a corporate function or corporate suite.

 

UMBRELLAS

Umbrellas are permitted in the Stadium but must not be opened or raised in the seating areas or concourses at any time. We recommend patrons bring ponchos or rain jackets for use inside the venue. 
 

FLAGS & BANNERS

Stadium Management acknowledges these are part of the atmosphere that is created for events. Given this, the venue permits flags and banners to be brought into the venue and waved during appropriate times throughout the event under the following conditions: 

  • The pole must be no greater than 1.5m in length and 2cm in diameter (pole) 
  • The flag/banner should not exceed 1.2m x 0.6m. Larger banners/flags require pre-approval (see below) prior to event day.
  • The banner has no language or imagery on it that could be deemed offensive to other patrons or players such as racial, sexual, political and/or personal statements, and must not conflict with the Hirer or venue sponsors; 
  • The banner must not hinder other patrons' enjoyment of the event through obstruction of their view of the field or video replay screens; and
  • The banner cannot cover any existing venue advertising or directional signage


If you are unsure if your banner will comply, please contact info@cbussuperstadium.com.au and provide measurements and photos of the banner you are intending to bring. 


BAGS / CLOAKING

Personal backpacks and bags smaller than an A3 piece of paper are permitted into the Stadium. These should be stowed under your seat while seated.

Large items (defined as those larger than A3 piece of paper) which cannot be stowed away under a patron’s seat or which pose a capacity or safety issue (such as hard eskies or duffle bags) will not be allowed into the venue and will need to be stored in venue Cloak Rooms. 

All care is taken for the items that are cloaked, however no responsibility is taken for items that may be damaged or lost. Patrons cloaking items will be issued with a ticket that they are required to present when collecting their items on their departure from the venue. 

Cloaking is free and rooms are located at Gates A, B and D.  Opening hours differ from event to event. 

 

FOOD & BEVERAGE
Patrons are not permitted to enter the venue with commercially packaged food or beverages. Patrons will be advised to dispose of such items or will have the items confiscated prior to entering the Stadium. This does not apply to food or beverages for patrons with special dietary requirements, provided that such food or beverages are not packaged in prohibited containers.

Permitted Food and Beverage Items

  • Sealed commercial bottled water - up to 1 litre. Unsealed plastic bottles must be empty when entering the venue and can be filled once inside; 
  • Personal water bottle filled with water – may be checked for alcohol;
  • Homemade food (e.g. sandwiches / rolls, cakes / biscuits, fruit lollies, chips and similar items; 
  • Commercial food packaged at home in unamrked / non-branded containers and bags; 
  • Thermos Flask for tea or coffee - may be checked for alcohol;
  • Juice and plain mailk in small cardboard or plastic commercial containers (up to 250mL). Seal must be unbroken; 
  • Baby food and milk; and
  • Special dietary requirements or allergy based food.
 

Prohibited Food and Beverage Items

  • Commercial food (e.g. from takeaway or fast food outlets, McDonalds, Subway, KFC, Domino’s etc.);
  • Commercial beverages, including flavoured milk and soft drink;
  • Deliveries from external caterers; and
  • Alcoholic beverages.

If you would like to bring a prohibited item for medical reasons, please contact us prior to attending the event. 


Management has the right to refuse entry and confiscate or refuse entry to prohibited items.
 

ALCOHOL & SMOKING

It is a condition of the liquor licence that liquor cannot be brought into the grounds.  Patrons other than the licensee, found bringing liquor onto the premises are liable for an on the spot fine for breaching the Liquor Act 1992.

 

The right of admission is reserved. In particular, the Owner and the Hirer reserve the right to refuse entry to, or to remove from, the Stadium any persons who are drunk or disorderly or whose conduct is unlawful or offensive or who are not entitled to attend the event or match. Any person who causes a disturbance or who refuses to comply with reasonable requests from the Owner or the Hirer may be removed from the Stadium.

It is an offence for minors to purchase or consume alcohol or for persons to supply alcohol to minors. 
 

Alcoholic beverages must not be removed from the Stadium.

Cbus Super Stadium is a NON SMOKING venue! Under the Tobacco and Other Smoking Products Act 1998 (Qld) smoking (and vaping) is prohibited in all areas of the Stadium and its precincts. Patrons who smoke in the Stadium:

(a) Commit an offence against the Act, to which fines apply; and
(b) May be immediately evicted from the Stadium.
For more information, please view the Stadiums Queensland Tobacco Legislation webpage.

Smoking is also banned within five (5) metres from each Stadium entry point.

 

TICKETS AND TICKET SCALPING


Please ensure that your event tickets are purchased from the official event ticketing provider. The best way to confirm official ticketing providers for events is to click on the event on our 'What's On' page and select 'Get Tickets'.


Patrons with tickets purchased at a concessional price must have available on entry into the Stadium proof of age or other documents justifying such concession.

Patrons may not be admitted if their tickets are damaged or defaced or their tickets have not been purchased from an authorised ticket agent.

Retain your event ticket at all times. Pass-outs or exit scanning may be available for events at the discretion of Stadium management.
 

Ticket Scalping - patrons who have purchased tickets in a manner which in any way breaches section 30C of the Major Sports Facilities Act 2001 (Qld) may be refused entry to the stadium. For more information, please view the Stadiums Queensland Ticket Scalping webpage.
 
EVENT CHANGES

The event or match may be cancelled, delayed or stopped due to dangerous situations, adverse weather or for any other cause beyond the Stadium management's control. Patrons may make a claim to the Hirer only for a replacement ticket if an event or match is rescheduled or for a refund of the appropriate amount of the face price of the ticket if the event is cancelled and not rescheduled.

The Hirer may add, withdraw or substitute competitors, teams or artists and/or vary advertised material, programmes, prices, seating arrangements, audience capacity, the venue or programme times without liability to the Hirer or to the Owner.
 
FIELD OF PLAY ACCESS
Unauthorised access to the Field of Play is prohibited. Heavy penalties apply. 

Unauthorised persons are also prohibited from accessing any other area not open to the public.

Still got a question? Contact Us!